All items will be shipped FOB Gladbrook or Minneapolis.
Within 30 days of receiving your order, you many return, in its original carton, any regular stocked item for a full refund or exchange. Special orders may be returned within 30 days of receipt, but are subject to a 20% restocking charge or the manufacturers actual restocking charge, should that exceed 20%. No items that have been used, custom manufactured or made to order may be returned.
The cost of shipping the original item, return shipment, and the cost of shipping an exchanged item, are the responsibility of the customer, in all cases except where DeWitt Refrigeration committed a shipping or order error.
No item can be returned without prior written authorization. Items returned to DeWitt Refrigeration without authorization will not be processed. To request a return authorization, contact DeWitt Refrigeration by phone at 1-641-473-3232.
Orders Damaged in
1. Inspect the entire
shipment for visible damage prior to accepting the shipment, and note any
damage on the delivery ticket/bill of lading before the delivery person
Then contact DeWitt Refrigeration @1-641-473-3232 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process.
Do not attempt to return any item to DeWitt Refrigeration without a prior written authorization. Unauthorized returns cannot be processed.
DeWitt Refrigeration is not responsible for damaged items accepted and signed for at the time of delivery. DeWitt Refrigeration will pay for return shipping to our distribution center for an item that was sent to you in error, received defective, or was damaged in shipping (assuming the damaged product falls under the aforementioned criteria in the paragraph above).
Special orders may be returned within 30 days of receipt, but are subject to a 20% restocking charge or the manufactures actual restocking charge. Some items cannot be returned. These items include those that have been used, custom manufactured or made-to-order.
To return a purchase to DeWitt
1. The item you want to
return and all packaging/accessories.
If you still require additional assistance contact the customer service department at 1-641-473-3232